How do I evaluate broker support?

"Support" means different things to different agents. Define the support you need, then check whether it exists, who provides it, and how you'd access it.

Define it

• Transaction questions (contracts, compliance, problem files)
• Business-building (prospecting, follow-up, marketing)
• Technology (tools, training, who helps when something breaks)
• Community (peers you can call)

Test it

For each type you need, ask:

1. Who specifically provides it?
2. How do I request it, and how fast is the typical reply?
3. Is it included, or does it cost extra?
4. Can I talk to an agent currently using it?

Watch for

• Answers that describe a feeling instead of a process.
• Support that depends on one person being available.
• Promises of results rather than descriptions of help.